What is WE ARE COW?
WE ARE COW is prodominantley a vintage clothing website with a few pieces from our WE ARE COW Range that are hand made buy our in house seamstresses.
What is your WE ARE COW Collection?
Our WE ARE COW Collection are vintage inspired items, hand made by our in house seamstresses from salvaged fabrics.
What is a reworked item?
A rework item is an item that has been altered by our in house rework team and seamstresses to turn items such as large Ralph Lauren shirts into cute Baby doll dresses. These items are one off and although we get similar items each item is unique. Shop rework items here.
Why can I not I buy this in all sizes?
All our vintage and rework items are unique and we only have one size.
How can I pay?
You can pay by either Paypal or Sage Pay. We accept Visa, Visa Debit, Mastercard and Visa Electron.
Are you having technical issues?
You can phone 0161 832 2183 to speak to a member of staff or email firstname.lastname@example.org with an enquiry and we will get back to you as soon as possible.
How do I use my discount/promo code?
When at the checkout you can enter your discount or promotion code and click apply coupon.
Can I amend my order?
You can email email@example.com and we respond as soon as possible to try and amend your order.
My order has not arrived yet, what do I do?
You can call our staff on 0161 832 2183 or email us at firstname.lastname@example.org with an enquiry regarding the delivery of an item ordered. You can also contact Royal Mail who we send all of our deliveries through.
An item is missing from my order, what do i do?
Please contact our staff on 0161 2477 720 or email us at email@example.com and we will send the missing item as soon as possible with free delivery for the inconvenience caused.
I have received a faulty item or an incorrect item, what do I do?
You can return a faulty or incorrect item to the website along with a completed return form stating the reason for the return, We enclose a return form with every delivery we send out.
How do I return something to you?
We hope you love your WE ARE COW purchases, but in the unlikely event that you are unhappy with your order we will offer a refund or exchange on any item (excluding hosiery, swimwear and pierced jewellery) provided that you post it back to us in a securely wrapped parcel, in saleable condition with the return form completed and enclosed in your return parcel within 10 working days of receipt of your goods. The post office date stamp or franked date will be proof of your posting within the 10 working days time policy.
Once you have completed your return form please ensure that you have included it in your return parcel along with your return item/s then post to the following address:
Address for returns:
61 Church Street
Have you received my returned items?
We issue refunds as soon as we receive items back to the website. If you have a enquiry about whether we have received your returned items you can call us on 0161 832 2183 and speak to a member of staff or email firstname.lastname@example.org and we will repsond as soon as possible.
How much does UK Delivery cost?