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RETURNS

We are sure you will love your vintage COW goods but if you are dissatisfied with your order we will offer a refund or exchange on any item (excluding hosiery, swimwear and pierced jewellery)
Items must be posted within 14 days of receiving your order. Products must  in saleable condition with the provided returns form  completed and enclosed in your parcel.
The postal date stamp or franked date will be proof of  posting within the 14 working day period. 
 
Christmas Returns
Over the Christmas period we are extending our returns policy for any items purhcased online or in-store, all items purchased within December can be returned up until the 10th of January. All items must have their original tags and be accompanied by a receipt. Purchases made in-store are exchange only.
 

Returns Address:
Cow Manchester
61 Church Street 
Manchester
M4 1PD

Customer service number: 
0161 832 2183

We regret that we are unable to refund the cost of postage, Items must be returned at your own cost.  COW does not accept liability for any damages during transit. Customers are responsible for adequately wrapping and insuring any returned items.

Once the returned goods have been received we will process your refund to the account from which 
the original payment was made.

Please be aware that in the interest of hygiene we do not accept returns of hosiery, swimwear or pierced jewellery. This does not affect your statutory rights.

Returns will not be accepted if:

Original tags have been removed.
Tags have been ‘re-attached’ by customers.
Items appear to have been worn since purchased or have any odours. 
Items are not in a re-saleable condition ( 

All items must be in the same condition as originally posted, if there is a problem with the condition of the item on arrival, please get in touch at cow@wearecow.com.

PLEASE NOTE:

Goods purchased from our website cannot be refunded in-store as all refunds must go through their original payment method, however you can hand-deliver your return to our Manchester store for processing.

Goods purchased in-store cannot be refunded and are exchange only at the original store of purchase.