Free UK Shipping over £50!

Please read through the following carefully before placing your order. By placing your order you are agreeing to the terms and conditions set out below. 

Please note that any personal information provided to Cow by you is treated as confidential and we will not pass it on any other individuals, companies or organisations.

Before placing your order, if you have any queries relating to the terms and conditions please email cow@wearecow.com and we will respond with an answer to your query as soon as possible.

DELIVERY

UK Delivery:
 
Free UK Standard Delivery:
On all orders placed over £50.
UK Standard Delivery:
£4 (3-5 working days)
UK Next Day Delivery:
£8 (Delivery before 1pm next day. Orders must be placed before 3pm Mon-Thurs)

Extra UK Delivery Information

  • We DO NOT ship orders on Saturday, Sunday, or Bank Holidays.
  • We do not ship to P.O Box or BFPO addresses.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
INTERNATIONAL DELIVERY:
 
Europe £8 - £14
USA & Canada £15
Australia & New Zealand £20

Extra International Delivery Information:

  • There is NO Express delivery option available to any of the above European destinations.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
  • We do not ship to P.O Box addresses.
  • Please be aware that customers are responsible for payment of any local customs duties.

Please note:

For all international orders, delays can occur in customs that are beyond our control. Any customs or import duties are levied once the package reaches its destination country.  
Additional charges for customs clearance are the customer's responsibility. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PAYMENT

The COW online store, with its secure server, accepts Visa, Visa Debit, Mastercard, Visa Electron and Paypal. We do not accept Maestro.

RETURNS 

We are sure you will love your COW goodies but in the unlikely event that you are unhappy with your order we will offer a refund or exchange on any item (excluding hosiery, swimwear and pierced jewellery)
Items must be posted within 14 days of receiving your order. Products must  in saleable condition with the provided returns form  completed and enclosed in your parcel.
The postal date stamp or franked date will be proof of  posting within the 14 working day period. 

Returns Address:
Cow Manchester
61 Church Street 
Manchester
M4 1PD


Click here to download a copy of our Returns Form


Once you have completed your return form please ensure that you have included it in your return parcel along with your return item/s then post to the following address: 

Address for returns:
Cow Manchester
61 Church Street 
Manchester
M4 1PD

Customer service number:
0161 832 2183

Items must be returned at your own cost. We regret that we are unable to refund the cost of postage. COW does not accept liability for any damages during return transit. Customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Royal Mail First Class Recorded delivery.

Once the returned goods have been received we will process your refund to the card from which
the original payment was made.

Please be aware that in the interest of hygiene we do not accept returns of hosiery, swimwear or pierced jewellery. This does not affect your statutory rights.

If you wish to return an item for refund or exchange please be aware that:

All orginal tags must be attached.
All items must be unworn.
Items must be returned in the same condition as they were received.

Returns will not be accepted if:

Original tags have been removed.
Tags have been ‘re-attached’ by customers.
Items appear to have been worn or have any odours.
Items are not in a saleable condition.

Please DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’ by customers. We would also advise you not to try on clothing if you are wearing perfume or deodorant which could leave a scent on the item or if you have been smoking. We also ask that you store items that you intend to return us in a safe place away from cigarette smoke and cooking smells as we cannot accept items that are returned to us with an odour.
You will find your returns form enclosed in your order parcel. If you do not have a return form or if you
require another please email cow@wearecow.com and we will email you a printable version.

PLEASE NOTE: GOODS PURCHASED ONLINE CANNOT BE REFUNDED IN STORES AND GOODS PURCHASED IN STORES CANNOT BE REFUNDED ONLINE.