JOBS

Responsibilities and Duties

• Assist the Manager in recruiting and hiring staff that meet the brand’s expectations

• Evaluate staff’s performance and feedback to the Manager

• Coach and support other team members

• Assign duties and delegate to the whole team in the Manager’s absence

• Provide ongoing communications with the Manager on all aspects of the store’s operations

• Track financial targets

• Ensure that all polices and procedures are being followed throughout the store to the highest

  possible standard

• Ensure that the store is clean, safe and presentable for customers

• Oversee product levels, stock rotation and maintain store inventory needs

• Assist in the merchandising of the store (including window displays and mannequin styling)

• Liaise with the Manager and in store rework team to ensure that rework production is completed

  in the most sales focused manner

• Interact with the public via social media and maintain the store’s online presence

• Organise events and manage other marketing opportunities

• Follow Health and Safety regulations

• Ensure that all customer service initiatives are followed

• Oversee daily operations as well as key holding and cash handling responsibilities

  Skills

• Highly organised with impeccable time management

• Awareness of trends within the market

• A confident leader and motivator

• Merchandising skills

• Excellent communication skills

• Being able to understand and react to sales and numerical data

• The ability to work in high pressure situations and to “think on your feet” to solve problems

• Excellent customer service with a focus on building customer relationships to deliver customer

  retention, encourage word-of-mouth marketing and create brand advocates

• Ability to think creatively and continuously bring fresh and new perspectives